Archive for April, 2009

Windows 7 makes networked media work

I readily admit that I am hard on computers, I really do break them on a regular basis while seeming to find the absolute limits of what they are capable of.  So with more than a little trepidation I installed the Release Candidate build (7100) of Windows 7 and set it to work scanning my overly large and complicated media library.

As a primer, it should be noted that my music library alone is somewhere over 30,000 songs and many of them have horribly broken tags that I refuse to fix, left over from many, many sessions of ripping the original CDs More >

Worst Service Nominees

I have recently had the great displeasure of participating in three different levels of grief and suffering with three different technology companies.  All three were so terrible that I felt compelled to write about it and post the results here, in the unlikely hope that someone might learn from my pain.  So here it goes…

Adobe: decided that it is OK to hang up on my calls twice for support to activate a product that I had purchased, transfer me between two different call centers and different support staffs in India, force me to repeat the same trouble-shooting steps no less More >