Today, as if things weren’t just swell enough (said with tongue firmly in cheek) AT&T ships me a bill for cellular service that took place in September. Funny how they conveniently forgot that I canceled that service on September 3rd. Funnier still, seeing as because their deliberate degrading of the wireless network knocked me completely offline for the entire month of August and most of July.
The sad part is that they wanted another $40 just to part company with them, even though I had already done all the paperwork at the store back on September 3rd. After a lot of negotiation they grudgingly “decided” to offer me a refund. They wanted to know if there was anything else they could do for me at the end of the call…. and I sat wondering “where’s my working phone service and credit for many years of being a loyal customer?”
Customer service, indeed.